I dropped off my computer (over 4 months ago!!)to have dc jack replaced. BestBuy calls me up, gives me estimate on replacing keyboard and dc jack. I tell them I do not want the keyboard replaced, just dc jack. They then send 'puter back without repairing it. They call me up tell me 'puter is fixed. When I get 'puter-it is not fixed. They send back to repair center. Repair center calls with estimate- to replace keyboard and dc jack. I ask them once again just do the repair work on the order form.
Once again 'puter is sent back to store unrepaired. (You can't make this stuff up.)I call corporate who assures me that this will be fixed and my repair deposit refunded. The 'puter once again makes a round trip of the USA unrepaired. 3 1/2 months have gone by at this point. Several more calls to geek squad and best buy managers, I get computer back.
The mgr tells me with a smile that they have fixed the dc jack AND replaced hard drive, no charge.All data gone What kind of atty can help me?
Geek squad threw away my hard drive and replaced it, priceless data gone -what kind of lawyer do I need?spyware
Before you go to the trouble of hiring an attorney, contact the Better Business Bureau, http://www.bbb.org/ file a complaint and they will contact Geek Squad and try to negotiate some type of solution. If you are not satisfied with the resolution you get there, then hire yourself an attorney. You should go with this method first however, as it could potentially avoid you the time and cost associated with going to a lawyer.
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